[vc_row][vc_column][vc_column_text]Below are the questions we are frequently asked by our customers. If you don’t find what you are looking for please contact us via email. If the matter is urgent please don’t hesitate to contact at 859-523-1168.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_separator][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”How do I return an item?” open=”true” el_id=”1470005513500-9dfdc1e9-b94d”]In the event that you need to return or exchange a product, please contact Bluegrass Optics at email@example.com. Do not return an item prior to contacting us and receiving a Returned Merchandise Authorization(RMA) from our customer service department. Items returned with out an RMA will be automatically charged a 20% restocking fee.
We reccomend that customers insure their returned order when they ship it back to us. Bluegrass Optics is not responsible for products until they are received by us
Return Policy Online Orders
You may return a product within 15 days of receipt for a full refund, less the shipping charges incurred by Bluegrass Optics during the initial shipment.
All returned items must be in the original box, with all of the instruction manuals, packaging, and accessories such as wrenches and batteries. We can not accept returns without these items.
Any product that shows signs of use or Gun scopes that have been mounted on the weapon or placed in the scope rings are considered used product and not eligible for return. If you detect defects in the product after mounting it to the weapon or using the product , we will work with you and Opsrey on the warranty service. Bluegrass Optics can assist you with obtaining manufacturer’s warranty information.[/vc_toggle][vc_toggle title=”How do I track my order?” el_id=”1470005513540-8aed03ee-8575″]Click the “Your Order” link at the bottom of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.[/vc_toggle][vc_toggle title=”What shipping options are available?” el_id=”1470005513587-132da082-6507″]Bluegrass Optics offers free shipping on orders that are greater than $100.
We offer a flat rate shipping fee of $5.99 for all orders under $100
This offer is only valid in the continental United States .
Shipping rates to Alaska and Hawaii will be higher. If you are in Alaska or Hawaii, please email us at firstname.lastname@example.org to determine the shipping rate.[/vc_toggle][/vc_column][/vc_row]